Privacy Policy

Last updated:

This Privacy Policy describes how Detoxvivoneck, operating at detoxvivoneck.world, collects, uses, stores, and protects personal information when you interact with our morning walk group services, trail packs, and related products. We are committed to handling your data responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are

Detoxvivoneck organises guided morning walk groups across Sydney's northern beaches and surrounding areas. Our registered business address is 42 Arnhem Rd, Allambie Heights NSW 2100, Australia. We provide scheduled dawn walking experiences, trail pack memberships, route briefings, and community events for walkers of all fitness levels.

When this policy refers to "we," "us," or "our," it means Detoxvivoneck. When it refers to "you" or "your," it means any individual who visits our website, purchases a trail pack, joins a morning walk group, or otherwise interacts with our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Complete our contact form on detoxvivoneck.world, including your name, email address, and message content
• Purchase or enquire about a trail pack such as the Sunrise Starter Pass, Coastal Circuit Bundle, or Annual Dawn Membership
• Register for a morning walk group or reserve a spot on a scheduled route
• Subscribe to route calendars, seasonal previews, or walker community updates
• Request a gift voucher for any Detoxvivoneck product
• Communicate with us by phone at +61412802240 or through written correspondence

The types of personal information we may collect include your full name, email address, phone number, billing details, emergency contact information, fitness or accessibility notes relevant to walk participation, and any other information you choose to include in your messages.

2.2 Information Collected Automatically

When you visit detoxvivoneck.world, we may automatically collect certain technical information through cookies and similar technologies. This may include your IP address, browser type and version, device type, operating system, referring URL, pages viewed, time spent on pages, and general geographic location derived from your IP address. For more detail, please see our Cookies Policy.

2.3 Information from Third Parties

We may receive limited information from payment processors, booking platforms, or mapping services that help us deliver morning walk group experiences. We only accept information from third parties where it is relevant to fulfilling your trail pack purchase or walk registration and where those parties are permitted to share it with us.

3. How We Use Your Information

We use the personal information we collect for the following purposes related to our morning walk group products and services:

• Processing trail pack purchases and managing your walk credits or membership status
• Confirming your registration for scheduled morning walks and sending route briefing details
• Communicating meeting points, sunrise times, and any route changes due to weather or conditions
• Responding to enquiries submitted through our contact form or other channels
• Providing customer support regarding your Sunrise Starter Pass, Coastal Circuit Bundle, or Annual Dawn Membership
• Processing refunds or adjustments in accordance with our Return Policy
• Improving our website, routes, and walker experience based on aggregated usage patterns
• Complying with legal obligations and resolving disputes
• Sending promotional information about new routes or trail packs where you have consented to receive such communications

We will not use your personal information for purposes unrelated to our morning walk group services without obtaining your consent, except where permitted or required by law.

4. Legal Basis for Processing

We process your personal information on the following bases:

• Contractual necessity: To fulfil our obligations when you purchase a trail pack or register for a guided morning walk
• Consent: When you tick the consent checkbox on our contact form or opt in to marketing communications about Detoxvivoneck products
• Legitimate interests: To operate and improve detoxvivoneck.world, ensure walker safety on routes, and prevent fraud
• Legal obligation: To comply with applicable Australian laws, regulations, and court orders

5. Sharing Your Information

We do not sell your personal information. We may share your data with the following categories of recipients only when necessary:

• Walk guides and route coordinators who need your name and emergency contact to lead your morning walk group safely
• Payment processors that handle transactions for trail pack purchases
• Technology service providers that host detoxvivoneck.world or provide email delivery services
• Professional advisers such as accountants or legal counsel bound by confidentiality obligations
• Government authorities or law enforcement when required by applicable law

All third-party service providers are required to handle your information securely and only for the purposes we specify. We do not share your personal data with social media platforms for advertising purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Trail pack purchase records are typically retained for seven years to meet Australian tax and accounting requirements. Contact form submissions are retained for up to twenty-four months unless a longer period is needed to resolve an ongoing enquiry. Walk registration records are retained for the duration of your active membership plus twelve months. When information is no longer required, we securely delete or de-identify it.

7. Data Security

Detoxvivoneck implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting environments, access controls limiting data to authorised personnel, and regular review of our data handling practices. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy rights

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Our primary operations and data storage are based in Australia. If we transfer your personal information to service providers located outside Australia, we will take reasonable steps to ensure those recipients comply with privacy standards comparable to the Australian Privacy Principles, either through contractual safeguards or by selecting providers in jurisdictions with adequate privacy protections.

10. Children

Our morning walk group services and trail packs are intended for individuals aged sixteen and older. We do not knowingly collect personal information from children under sixteen without parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our morning walk group products, legal requirements, or business practices. The updated version will be posted on detoxvivoneck.world with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how Detoxvivoneck handles your personal information in connection with our morning walk groups and trail packs, please contact us:

Detoxvivoneck
42 Arnhem Rd, Allambie Heights NSW 2100, Australia
Phone: +61412802240
Email: help@detoxvivoneck.world